policies

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REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your reservation.  A NON- REFUNDABLE deposit of $100 must be paid in order  to book your event. The balance for your event total price must be paid no later than 5 days before your event date. There will be a $50  cancellation fee for all parties or events canceled after payment is received.  Game Time Game Truck will make every effort to reschedule your event, to another date should cancellation be necessary.

PRIVACY POLICY:
Game Time Game Truck is committed to protecting your privacy. We use the information we collect on the site to make bookings with Game Time Game Truck as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL SURCHARGE:

We are happy to come to you anywhere around the Greater Montgomery / River Region area. To cover the additional time and fuel expense there is a surcharge outside of our outlined service area. CALL FOR PRICING!

SUPERVISED CHILDREN:  

Children 7 and under must be accompanied by an adult at all times in the Gaming Truck. This is for the safety of little ones.  We cannot supervise them or protect them from falling off of chairs, crawling under the Trailer or going into the street as we are monitoring other gamers inside and out.  Please discuss this with all parents coming to to your event.  We will not argue with any of your guests about this; we will simply ask them leave the gaming truck.  

FOOD/DRINK:

Game Time Game Truck does not allow any food or drinks inside the video game truck. Please have your guests consume them outside of the game truck.  

ALCOHOL/DRUGS: 

You may serve alcohol at your event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Game Time Game Truck equipment.  Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.  

REFUSAL OF SERVICE:

Game Time Game Truck reserves the right to refuse service to a client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event.  

DAMAGE/INJURY: 

Game Time Game Truck or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the truck in a specific location. This includes both above ground and below ground property/equipment damage.  Additionally, Game Time Game Truck reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Game Time Game Truck or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location.  All liability for damages or injuries is the sole responsibility of the client and/or host.  

PICTURES: 

While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. We may post these pictures on our Facebook Fan Page and/or our web site.  (No names or addresses are posted.) If you do not want our Game Coach taking these pictures or posting them on Social Media or our web site please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.  

TIPS: 

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.  

Game Time Game Truck TRUCK/TRAILER: 

When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood streets, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 60 feet of space to park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt/gravel areas. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.  

VIDEO GAME RATINGS: 

Game Time Game Truck will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please let the Game Coach know as soon as you can after he/she gets there. It is also recommended that all clients e-mail us well before the event.  

We RESERVE the right to refuse gaming to any non-cooperative guests or shut down the event if necessary with NO REFUND.

Booking any event  with Game Time Game Truck constitutes your agreement with these policies.